FAQ

Celebrating Something Special?

Whether you're planning a birthday, baby shower, engagement, wedding, corporate event, or another special occasion, we'd love to help make it extra sweet with custom cookies.

For custom orders and event enquiries, please email us at rubyscookies@hotmail.com and we'll be happy to chat about your ideas. 🍪💕

Shipping Information

All orders are freshly baked to order.

Please allow up to 3 business days for your order to be prepared, baked, and packed before dispatch.

Once shipped, delivery typically takes 2–3 business days, depending on your location within Australia.

You will receive a tracking number once your order has been dispatched.

ALLERGEN INFO

We are a nut-free and egg-free bakery and do not physically handle nuts or eggs in our kitchen. However, some ingredients we use, including certain chocolates and confectionery products, may be manufactured in facilities that also process these allergens and therefore carry a "May Contain" statement.